How Payment Is Processed
When an order is submitted, Test Equipment Direct requests authorization from your card issuer or payment provider for the amount shown. A short review may be carried out to confirm that the billing and shipping details correspond and that the payment is legitimate, a step intended to protect both parties against fraud. Should an authorization be declined or a payment fail to clear, the order is not processed. A notification is then sent by email so that the details can be updated or an alternative method selected, after which a further attempt may be made.
Once verification and authorization are complete, the charge is captured for the full order total, and a confirmation email setting out the order summary and the amount collected follows shortly after. Full card details are not retained, as payments are handled by secure payment providers.
Accepted Payment Methods
Orders may be settled at checkout using any of the following methods:
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- MasterCard
- PayPal
- Shop Pay
- Visa
The method selected must be valid and fully authorized at the time the order is placed. If it cannot be authorized, the order cannot proceed.
Currency, Taxes and Pricing
All prices are displayed in United States Dollars (USD). Where a payment card is issued outside the United States, the issuing bank may apply a currency conversion fee, which lies outside the control of Test Equipment Direct. Any applicable taxes are calculated and displayed at checkout before the order is confirmed, so the total presented at that stage is the amount charged. There are no hidden fees. For delivery details, please refer to our Shipping Policy.
One-Time Purchases
Instruments are sold as one-time purchases only. No subscriptions or recurring charges apply. Were this to change, notice would be provided before any future recurring charge is applied to your account.
Billing Errors and Disputed Charges
If a charge appears incorrect, please email us promptly at support@testequipmentdirect.com with your order number and a brief note about the issue. Genuine errors are corrected or refunded, and a genuine pricing or billing error may be corrected after a payment has been taken. Where a correction would raise the total, you are contacted first and may cancel rather than pay the difference. Refunds are handled as described in our Refund & Return Policy.
If a charge is not recognized, please contact us at support@testequipmentdirect.com before opening a dispute with your bank or card company, so the order can be reviewed together. Opening a dispute without first making contact may lead to suspension of the account, collection of any unpaid balance and refusal of future orders. Test Equipment Direct cooperates with any dispute review and shares the relevant transaction records with your financial institution when they are requested.
Contact
If you have questions or need assistance, we're happy to help. Visit our FAQs page or Contact Us directly.
Contact Information
Store Name: Test Equipment Direct
Address: 55 Paradise Ln, Bay Shore, New York, 11706, United States
Email: support@testequipmentdirect.com
Number: +1 (929) 512-7565
Hours of Operation: Monday to Friday, 9:00 AM to 5:00 PM (EST)
We aim to respond to all inquiries within 1 to 2 business days.