Refund policy

Returns Snapshot

• Returns Window: 30 days from delivery.
• Method: By mail; no in-store or drop-off.
• Condition: Unused, complete, in original sealed packaging.
• Return Postage: On us for faults, on you for a change of mind.
• Restocking Fee: None.
• Refund Time: Within 7 business days of inspection, to your original payment method.

The 30-Day Window

You may request a return for 30 days, measured from the delivery date rather than the order date. Once that window closes we can no longer accept the instrument, so please decide whether to keep it soon after it arrives. Please send every request to our support team by email.

Condition We Require

To be accepted, an instrument must return unused and complete: in the state it reached you, with all accessories, manuals and parts, sealed in its original packaging, and with every factory seal, protective wrap and serial sticker intact. Please enclose your receipt or another proof of purchase.

Return Postage

Where the fault lies with us, whether the instrument is defective, damaged or incorrect, we cover the return in full with a prepaid label or an arranged pickup, and your refund is the full item price. Because shipping is always free, there is no delivery charge to return. Where the return reflects a change of mind or an ordering error, the return postage is yours and the refund covers the item price alone. A tracked service is strongly advised so the parcel stays protected on the way back.

Starting Your Return

1. Email support@testequipmentdirect.com with your order number and a brief reason for the return.
2. Within 1 to 2 business days we reply with instructions and the return address.
3. Repack the instrument in its original box and padding, accessories and manuals included.
4. Send it only to the address we provide, never to the manufacturer.
5. After it arrives and passes inspection, we confirm by email whether the return is approved.

Your Refund

Once the instrument clears inspection we email a confirmation, and approved refunds reach your original payment method within 7 business days, though your bank or card issuer may add a little time before it posts. We take no restocking fee and deduct nothing else, so the sum returned is the full amount owed. For delivery-related questions, our Shipping Policy has the detail.

Exchanges

To move to a different model, email support@testequipmentdirect.com. In practice the quickest route is to return the original and place a fresh order, since exchanges depend on stock at the time.

Final-Sale Items

A small number of items cannot be returned, whether on safety grounds or because a factory seal has been opened. Any such item is marked final sale on its product page, with the exception noted there before purchase.

Damaged or Faulty on Arrival

If an instrument arrives visibly damaged or with a manufacturing fault, contact us at once through Contact Us or support@testequipmentdirect.com, quoting your order number with a short description and clear photos. We will arrange a replacement or full refund at no cost, return postage included.

A Refund That Has Not Arrived

If a refund is overdue, review your statement once more, since posting can take a few business days, then check with your bank or card issuer, whose timelines vary. Should it still be missing, email support@testequipmentdirect.com and we will trace it.

Contact

For anything else, our FAQs and Contact Us page are the fastest routes, with replies inside 1 to 2 business days.

Contact Information

Store Name: Test Equipment Direct
Address: 55 Paradise Ln, Bay Shore, New York, 11706, United States
Email: support@testequipmentdirect.com
Number: +1 (929) 512-7565
Hours of Operation: Monday to Friday, 9:00 AM to 5:00 PM (EST)

We aim to respond to all inquiries within 1 to 2 business days.