Shipping policy

Shipping Snapshot

Ships To: United States only.
Shipping Cost: Free on all orders, no minimum.
Same-Day Processing Cut-Off: 5:00 PM EST on business days.
Handling Time: 1 to 2 business days.
Transit Time: 6 to 8 business days.
Estimated Delivery Time: about 7 to 10 business days.
Carriers: USPS, UPS and FedEx.
International: Not available yet.

Delivery Region

Test Equipment Direct ships to any address within the United States, and every instrument dispatches from inside the country. International delivery is not offered at this stage, though we intend to widen our coverage over time.

Processing and Dispatch

An order confirmed before 5:00 PM EST on a working day enters processing that day. Anything placed later, or on a weekend or federal holiday, is picked up the following business day. Our team then needs 1 to 2 business days to inspect, pack and release the instrument to the carrier. This preparation is separate from transit and takes place before the parcel leaves us.

Delivery Timeframe

Once a parcel is with the carrier, transit generally runs 6 to 8 business days. Taking our preparation and the carrier's transit together, the full journey from checkout to your bench usually falls within 7 to 10 business days.

Carriers and Tracking

We ship through USPS, UPS and FedEx, assigning each order to the carrier suited to its destination, size and weight. Every carrier provides end-to-end tracking, and once an order is in processing its carrier is fixed. A tracking number is emailed to you the moment the instrument ships, and it can take up to 24 hours to register. From there you can follow progress on the carrier's site or through our Track Your Order page. If tracking stays still for more than 48 hours, let us know.

When Deliveries Run Late

Most orders arrive inside the estimates above, but events outside our control can occasionally delay a parcel, among them severe weather, natural emergencies, carrier disruption or volume surges, holiday peaks, and addresses that are incorrect or incomplete. If a shipment is meaningfully delayed, write to support@testequipmentdirect.com and we will look into it. For an instrument that arrives damaged, our Refund & Return Policy sets out the next steps.

Contact

Questions about a shipment are always welcome. Reach us through the FAQs page or Contact Us, and expect a reply within 1 to 2 business days.

Contact Information

Store Name: Test Equipment Direct
Address: 55 Paradise Ln, Bay Shore, New York, 11706, United States
Email: support@testequipmentdirect.com
Number: +1 (929) 512-7565
Hours of Operation: Monday to Friday, 9:00 AM to 5:00 PM (EST)

We aim to respond to all inquiries within 1 to 2 business days.