Privacy policy

About This Policy

This Privacy Policy describes how Test Equipment Direct handles the personal information you share as you browse our range of test and measurement instruments or place an order. Reading it will show you what we record, why we record it and the choices you hold. Continuing to use the store tells us you accept the practices set out below.

Why We Collect Your Information

The information we gather supports the following activities:

• Processing your orders and getting instruments to your door
• Answering your questions and providing after-sale support
• Sending order confirmations, shipping notices and account updates
• Sharing occasional promotions and product news, which you may decline at any time
• Guarding against fraudulent or unauthorized activity
• Meeting our obligations under applicable laws and regulations

Information We Gather

We collect a handful of information types so the store runs smoothly for you.

Details You Give Us Directly

When you buy an instrument, register an account or write to our team, we may record:

• Your full name
• Email address
• Shipping and mailing address
• Telephone number
• Billing address

Payment Details

Card numbers and related billing information are entered at checkout and handled by PCI-compliant third-party payment providers. Your complete card number is never held on our own servers.

Technical and Usage Signals

As you navigate the store, our systems may log on their own:

• Your IP address
• Browser type and version number
• Operating system details
• Pages viewed and time spent on each one
• The site that referred you
• Device specifications

How Long We Keep It

We hold your personal information only for as long as it serves the purposes described here or for as long as the law requires. Order and billing records are kept to satisfy tax, accounting and audit rules. Once information is no longer needed, we remove it or render it anonymous.

Cookies and Tracking Preferences

Cookies and similar tracking tools help us remember your session, study how the store is used and shape the content you see. A cookie is a small file placed on your device when you visit us.

The cookies at work here fall into three groups:

• Essential Cookies: run core features such as your cart and login state.
• Performance Cookies: reveal how visitors move through the store so we can refine it.
• Marketing Cookies: help us present relevant ads and measure campaign results.

Your browser lets you adjust or block cookies. Switching them off may limit parts of the store.

Who Else Sees Your Information

We do not sell your personal data to anyone. It passes outside our team only in these situations:

• Trusted Partners: payment processors, shipping carriers, email platforms and analytics providers receive only the data needed to carry out their role.
• Legal Obligations: we may release information when a law, subpoena or government request calls for it, or when doing so is reasonably needed to protect our rights, your safety or the safety of others.
• Corporate Transactions: if Test Equipment Direct takes part in a merger, acquisition or asset sale, your data may transfer as part of that event.

How We Safeguard Your Data

We apply sensible safeguards to keep your personal information from unauthorized access, alteration, disclosure or loss. Those safeguards include:

• SSL encryption on any page that transmits personal data
• Payment handling routed through PCI-compliant third-party processors
• Periodic security reviews together with ongoing system monitoring
• Access to personal data restricted to staff whose roles require it

No transmission over the Internet is ever fully secure, so we cannot state that data protection is absolute.

The Controls You Have

You hold several rights over the personal data we keep:

• Access: request a copy of the data we store about you.
• Correction: ask us to update anything wrong or out of date.
• Deletion: ask us to erase your data, subject to any legal limits that apply.
• Opt-Out: leave our marketing list through the "unsubscribe" link in our messages or by writing to us.
• Portability: receive your data in a structured, common and machine-readable format.

To exercise any of these, email us at support@testequipmentdirect.com. For questions tied to returns or a specific order, see our Refund & Return Policy and Shipping Policy.

Younger Visitors

This store is built for adults and is not directed at anyone under 13. We do not knowingly collect data from children under 13. If we find that a child's information reached us without proper consent, we delete it right away. Should you believe a child has sent us personal information, tell us at support@testequipmentdirect.com.

Information That Crosses Borders

Your personal data may be transferred to, stored in and processed within countries other than your own, always in keeping with the applicable data protection laws. By using the store, you agree to your data moving to the United States, where our servers operate.

Updates to This Policy

We may revise this Privacy Policy as our operations, technology or legal duties change. Each revision is signaled by the updated date shown at the top of this page. A periodic look back is worthwhile. Continued use of the store after a change means you accept the revised version. If any update raises a question, please contact us.

Contact

If you have questions or need assistance, we're happy to help. Visit our FAQs page or Contact Us directly.

Contact Information

Store Name: Test Equipment Direct
Address: 55 Paradise Ln, Bay Shore, New York, 11706, United States
Email: support@testequipmentdirect.com
Number: +1 (929) 512-7565
Hours of Operation: Monday to Friday, 9:00 AM to 5:00 PM (EST)

We aim to respond to all inquiries within 1 to 2 business days.